Once you place your order, you’ll receive an email with a secure upload link. Use that link to send your dog’s photos directly to our design team. All you’ll need is the email address used at checkout and your order number.

We’ll send you a digital mock-up of your artwork within 24 hours of your order. If it’s not exactly how you imagined, no problem — we’ll revise it free of charge until you’re thrilled with the result.

Absolutely. If you’re not satisfied with your artwork before printing, you’re eligible for a full refund. Please review our Refund Policy for complete details.

Of course! We create custom artwork for any animal — cats, horses, bunnies, birds, even lizards. 🐱🐶🐴🦜

Clear, high-resolution photos taken in good lighting (preferably daylight) work best. Make sure your pet’s face is visible and not blurry. Don’t worry — we’ll let you know if your photo isn’t suitable before we start.

Digital mock-ups are delivered within 24 hours. Once you approve your design, printing and shipping typically take 5–10 business days depending on your location.

Yes! We ship globally. Shipping times vary by country — you’ll see an estimated delivery time at checkout.

If your artwork hasn’t entered production yet, yes — simply reply to your confirmation email or message our team to update your photo or details.

Yes. You’ll always receive a preview for approval before we print or ship your portrait.

We offer multiple sizes and formats — including canvas, framed prints, puzzles, mugs, and more. You can choose your preferred option during checkout.

100%. Your photos are stored securely and used solely for creating your custom artwork — never shared publicly without your permission.

You can reach us anytime at barking@bigdoggies.com or through our contact form. We reply to all messages within 12–24 hours.